Privacy Policy

We collect information that you provide directly to us and information automatically collected when you use our services.

• Account Information: Name, email address, company name, and password when you create an account
• Business Data: E-commerce platform connections, order data, product information, and cost details
• Payment Information: Billing details and payment method information (processed securely through third-party providers)
• Communications: Messages you send us through contact forms, emails, or support tickets

• Usage Data: How you interact with our platform, features used, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies: We use cookies and similar technologies to enhance your experience

We use the information we collect for the following purposes:

• Provide Services: To operate and deliver the orditio platform and features
• Process Transactions: To handle billing, payments, and account management
• Improve Platform: To analyze usage patterns and enhance our services
• Customer Support: To respond to your inquiries and provide technical assistance
• Communications: To send you service updates, security alerts, and marketing messages (with your consent)
• Security: To detect and prevent fraud, unauthorized access, and other illegal activities
• Legal Compliance: To comply with legal obligations and enforce our terms

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us operate our platform (e.g., hosting, payment processing, analytics)
• E-commerce Platforms: To sync data from your connected stores (Shopify, WooCommerce, etc.)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We take data security seriously and implement industry-standard measures to protect your information:

• Encryption: All data is encrypted in transit (SSL/TLS) and at rest
• Access Controls: Strict authentication and authorization mechanisms
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Our team is trained on data protection best practices
• Backup: Regular automated backups to prevent data loss

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: We retain your data while your account is active
• Closed Accounts: Data may be retained for up to 90 days after account closure for backup and recovery purposes
• Legal Requirements: Some data may be retained longer to comply with tax, accounting, or legal obligations

You can request deletion of your data at any time by contacting us at privacy@orditio.com.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing emails at any time
• Cookies: Control cookie preferences through your browser settings

To exercise any of these rights, please contact us at privacy@orditio.com.

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data collection and use
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for the platform to function properly
• Analytics Cookies: Help us understand how users interact with our platform
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date
• Sending an email notification (for significant changes)

Your continued use of our services after changes indicates acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@orditio.com
• Support: support@orditio.com
• Contact Page: Contact Form